Welcome to Huduma
Huduma is a citizen’s initiative conceptualized by Infonet Program at SODNET. It is a strategy that leverages on technology that enables citizens to amplify their voices in the demand for services directly to authorities and service providers. Huduma is both a strategy and a technology tool. The technology component entails the deployment of a web and mobile-based platform that aggregates and channels concerns and observations of citizens (SMS, voice, video etc) directly to authorities for redress.
The strategy involves building multiple partnerships with civil society groups, governments and other service providers to promote civic engagement, facilitate public and media utilization of Huduma as a problem-solving tool and to engender government buy-in at the local and national levels. The goal of the strategy is to contribute to the improvement of service delivery by providing simple technology/media based tools and channels to amplifying citizen’s concerns, displeasures, complaints or suggestions and to demand and hold duty bearers accountable. The current production version of the technology platform is an integrated platform built on an independent open source framework.
The platform in its pilot phase had been powered by the USHAHIDI platform. The Huduma Code is the brainchild of a Kenyan organization – INFONET developed over time in partnership with Twaweza-Kenya, the UN Millennium Campaign (UNMC) and African Institute for Health and Development.
The four organizations form the core partnership base of HUDUMA. The implementation of Huduma is premised on an expanded partnership strategy based on institutional strength and expertise.
- In Kenya, the partnerships involve:
- HUDUMA Coordination: SODNET (INFONET).
- Technology Practice : iHub Research, USHAHIDI.
- Community engagement and outreach: Twaweza, National Tax Association, UNMC.
- Faith based organizations: Organization of African Instituted Churches (OAIC), NCCK Research, M&E.
- Policy Engagement: AIHD, iHub Research.
- Government Collaboration: Ministry of Planning, Kenya National Bureau of Statistics, Ministry of Communications.
- Thematic Foci and Verification: CRECO, NTA, KETAM (health), Elimu Yetu Coalition (Education), Maji na Ufanisi Coordination.
- Collaboration of UN system and International Partners – UNMC, SODNET (INFONET).
- International promotion and spread of Huduma – SODNET (INFONET), UNMC.
HUDUMA is developed as a model for open governance that allows transparency and accountability in the provision of services. It seeks to facilitate especially the demand-side of service provisioning through encouraging active citizenship and citizen-state engagement. HUDUMA is open source and can be scaled up to any country or scaled down to individual institutions. For inquiry, please contact us on the available channels!
HUDUMA is developed as a model for open governance that allows transparency and accountability in the provision of services. It seeks to facilitate especially the demand-side of service provisioning through encouraging active citizenship and citizen-state engagement. HUDUMA is open source and can be scaled up to any country or scaled down to individual institutions. For inquiry, please contact us on the available channels!
